Reference

What You Agree To When You Use pvipinay

Our legal terms set out the rules that apply to your account, your transactions via GCash, Maya, or InstaPay, and how we handle your personal data — all subject to applicable Philippine law and available only where local law permits.

Account TermsPrivacy and DataGCash · Maya · InstaPay RulesCookie PolicyYour Rights
pvipinay What You Agree To When You Use pvipinay
HOW WE HANDLE YOUR DATA

Data Handling, Cookies, and Account Security

We take the practical side of data protection seriously — not as a compliance checkbox, but because your account holds real payment records tied to GCash, Maya, and InstaPay. Here is how we approach the four areas that matter most to your account safety and your rights.

Data Retention and Access

We keep your account data only as long as legally required or necessary to operate your account. You can request a copy of your data by contacting support with your registered email address.

Cookie Use

We use cookies to keep your session active across devices and to remember your payment preferences. You can manage or withdraw cookie consent through the settings link in the site footer.

Account Security Practices

Your account is protected by OTP verification on login and on withdrawal requests. We never store your GCash or Maya PIN — payment confirmation always happens inside the respective e-wallet app.

Requesting Changes or Deletions

To update personal details or request account deletion, contact support via live chat or email. We verify your identity before processing any change to keep your account records accurate.

POLICY CONTACT PATHS

Reach Us About a Legal or Policy Question

If something in our terms is unclear, or you need to raise a data request, account dispute, or cookie opt-out, our support team is the right first stop. You can reach us through live chat inside your account dashboard, by email at the address listed in your welcome message, or through the help form on this site. We handle policy-related queries separately from general gameplay support so your request reaches the right person without delay.

Team online

Live Chat

Open the chat icon from inside your account dashboard. Describe your policy question and our team will route it to the right contact within the session.

Email Support

Send your request to the support address in your welcome email. Include your registered account name and a brief description of the legal matter you are raising.

Help Form

Use the on-site help form, select the Legal or Privacy category, and submit. We acknowledge all policy-related submissions and respond in writing.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often from people reviewing our legal terms. If yours is not here, the support team can clarify any policy point directly.

They apply to anyone who opens an account on pvipinay and is eligible under Philippine law. Eligibility depends on local law, and access is only available where Philippine law permits.

Yes. Contact support through live chat or the help form, confirm your registered email, and we will prepare a summary of the personal data tied to your account and send it to you in writing.

We log every GCash, Maya, and InstaPay transaction on our side. In a dispute, both our record and the confirmation from your e-wallet provider are used to verify the amount and timestamp of the transfer.

We notify you at the email address on your account before any change takes effect. Continuing to use the platform after that notice means you accept the updated terms as published.

Use the cookie settings link in the site footer. Withdrawing consent for non-essential cookies does not affect your ability to log in or process payments through your account wallet.

Reach support via live chat or email, ask for account closure or data deletion, and we will verify your identity before processing the request. Mandatory legal retention periods may apply to some records.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.